Are you wondering how the repair or data recovery process at RESQ works? Here we explain step by step how shipping, free diagnosis, cost estimate, repair, and return shipping work — transparent and straightforward.
You start the order online via our website by creating your service case. Afterwards, you receive all important information about the next steps and can prepare shipping directly.
Yes. After creating the order, you can decide whether you want a free DHL label to print out (this insures your package up to €500; if you want higher shipping insurance, you have to order a shipping label yourself) so that you can send in your device easily.
Pack your device securely, include the service request form, but do not include any accessories or original packaging. Use the provided shipping label. Then drop off the package at DHL or a suitable drop-off point.
After receipt, your device is assigned to the service case and the technical condition is checked. Then the diagnosis starts to properly identify the cause of the error.
The diagnosis is free of charge. Based on the diagnosis, an individual cost estimate is then provided in the service case.
Yes. The repair or data recovery only begins when you approve the cost estimate. This way, you maintain full control over the decision.
Yes. You can track the status of your service case online once your device has been received.
After a successful function test, the invoice is provided in the service case. You can pay online and then the device is securely packed and returned.
Devices are processed on the day of receipt and after approval of the cost estimate, the repair typically occurs within 24 hours depending on the damage and device.
If you reject the cost estimate, the service case is closed accordingly. Details about return shipping or other options are determined by the respective service case and coordination.
If you have further questions about a cooperation with us, you are welcome to write us an email at any time. We answer them quickly and reliably and are available to answer any questions you may have. We are already looking forward to becoming your professional partner in the background.
In our specialist workshop, we work with the latest and highest quality hardware in the SMD area and we are constantly trained to keep our finger on the pulse. We live to repair your microelectronic damage. We guarantee the fastest throughput times. Your incoming damage will be processed within 24 hours. After submitting the cost estimate, we only need your approval.
We offer the outward shipping very easily and free of charge for you via DHL, the return shipment is handled by UPS. The dispatch takes place in special membrane packaging, whereby your device is optimally protected during the transport.
